Field service management software for facilities management
Manage customers, properties, sites, engineers, service jobs, maintenance and operational reporting from one connected platform.
Managing multiple sites shouldn't mean managing chaos
Multiple sites
Every property has its own details, history and requirements to keep track of.
Multiple engineers
Coordinating who is where, and on which job, gets harder as the team grows.
Scheduling pressure
Jobs and engineers need to be matched and rearranged quickly, often daily.
Scattered site information
Site details, contacts and history live across spreadsheets and inboxes.
Maintenance tracking
Warranty and contract dates are easy to lose track of across a portfolio.
Reporting complexity
Pulling together site, engineer and job reports takes time the office doesn't have.
Nexus connects your office and field team.
One platform for your facilities service operation
Customers, sites, jobs, engineers, scheduling, maintenance, inventory, suppliers, reports and documents — connected in one system.
- Customers
- Sites
- Jobs
- Engineers
- Scheduling
- Service & Maintenance
- Inventory
- Suppliers
- Reports
- Documents
Keep every customer and site in one place
- Centralised customer information for every account
- Site information, including location and site-specific detail
- Full history of previous jobs at each site
- Service information kept against the customer and site record
- Engineers can access relevant site information from the mobile app
Schedule engineers and see job progress
Use the Manage Diary module to arrange engineers, manage scheduled work and monitor job status across every site — keeping the office and field team communicating from the same live view.
Put your engineers' work in their hands
The Nexus Mobile App keeps facilities engineers connected to jobs, site history and reporting across every property — fully integrated with Nexus CRM.
Assigned jobs & schedules
Real-time access to assigned jobs, schedules and job history.
Full site detail
Site details, location and other relevant information on the go.
Previous visits
History of all previous jobs at the site, visible before arrival.
Structured inspections
Equipment checks completed with simple tick-boxes and remarks.
Capture & upload
Capture and upload site photos instantly from the job.
Field reports
Complete job reports directly from site, including time and travel.
Instant verification
Customers digitally sign the report, with a feedback rating option.
Works without a connection
Complete reports in the field without internet, sent once connectivity returns.
Keep service and maintenance work organised
- Service jobs and maintenance activities logged against each site
- Service history retained for every site and system
- Warranty and AMC (Annual Maintenance Contract) information tracked where recorded
- Contract expiry visibility by year and month
Recurring service scheduling depends on how contract and call data is recorded in your Nexus setup.
Field information reaches the office without paper
Checklists, photos, reports and signatures are captured on site and reach the office as the job happens.
Checklist
Structured inspection checks
Photos
Site photos captured & uploaded
Report
Time, travel & work summary
Customer Signature
Digital sign-off & feedback
Office
One-click Engineer Report
Know what's happening across your facilities portfolio
Clear, real-time insights to track engineer performance, site activity, sales enquiries, and customer growth.
Site Reports
- View complete service history per property
- Track site maintenance logs & call-outs
- Export site inspection records for auditing
Engineer Reports
- Monitor completed tasks by technician
- Track travel and on-site resolution times
- Evaluate staff efficiency across portfolios
Customer Information Reports
- Centralised accounts & multi-site metrics
- Track new site onboarding trends
- Monitor client communication logs
Analytical Reporting
- Dynamic year & month filter controls
- Interactive visual data dashboards
- Tailor metrics for executive overview
Operational Reports
- Monitor active vs completed job queues
- Track preventive maintenance schedules
- Audit team workflow productivity
Customised Reports
- Tailor reporting views to your business needs
- Export report data for management review
- Generate operational summary metrics
Stock & Inventory Reports
- Track material usage across facilities jobs
- Monitor component inventory levels
- Audit parts assigned to engineer vehicles
Delivery & Parts Tracking
- Track dispatched tools & replacements
- Monitor site deliveries & receipts
- Capture proof of delivery documentation
Warranty & AMC Expiry Report
- Monitor contract expiry by month and year
- Track warranty periods for site systems
- Identify maintenance renewal opportunities
Keep every site connected
Each site is recorded and managed within Nexus like any other site — with its own details and job history — so a portfolio of properties stays organised under one customer record.
Powerful field service management without unnecessary enterprise complexity
Large FSM platforms can offer extensive functionality. Nexus focuses on the practical field-service capabilities growing facilities businesses use every day.
Large Enterprise FSM
- Complex
- Potentially expensive
- More functionality than required
- Enterprise-oriented
Nexus CRM
- Practical
- Cost-effective
- Focused
- Flexible
- Designed for growing businesses
More than software. Support for your business.
MAS Solutions can support your business beyond the CRM platform.
Nexus CRM also supports
Bring your facilities operations into one platform
See how Nexus CRM can help connect your office, engineers, customers and sites.
Facilities management software — common questions
Facilities management software helps businesses coordinate customers, properties, sites, engineers, jobs, scheduling, maintenance and reporting for facilities service work carried out across multiple locations.
Yes. Nexus centralises customer and site management, so every property and site is recorded with its own details, location and job history within one platform.
Yes. The Manage Diary module gives the office a real-time calendar to arrange and manage engineers and technicians, with job status visible as jobs move through Accepted, On Route, On Site and Completed.
Yes. The Nexus Mobile App gives engineers real-time access to assigned jobs, schedules, site details and job history from their device.
Yes. Engineers can complete reports directly from the field without an internet connection, and the app sends them once connectivity returns.
Yes. Nexus includes Service & Maintenance management, along with warranty and AMC (Annual Maintenance Contract) expiry tracking where this information is recorded.
Yes. Nexus provides analytical reports and customisable dashboards, including site, engineer, sales enquiry and customer growth reporting with dynamic year/month filters.