Run your fire & security service operation from one platform
Connect your office, engineers, customers and sites with Nexus CRM — from job scheduling and field work to service records, reports and maintenance.
Fire & security service work is complex. Your system shouldn't be.
Too many jobs to coordinate
Service visits, inspections and call-outs pile up across engineers and sites.
Engineers need information on site
Panel history, site details and previous visit notes aren't always at hand.
Customer and site information is scattered
Details live across spreadsheets, emails and paper files instead of one record.
Maintenance visits need tracking
Warranty and AMC dates are easy to lose track of without a central system.
Paper-based reports slow the office down
Job sheets and checklists have to be re-entered before the office can act.
Managers lack clear operational visibility
It's hard to see job status and engineer activity at a glance.
Nexus connects your office and field team.
One platform for fire & security service operations
Customers, sites, jobs, engineers, scheduling, maintenance, inventory, suppliers, reports and documents — connected in one system.
- Customers
- Sites
- Jobs
- Engineers
- Scheduling
- Service & Maintenance
- Inventory
- Suppliers
- Reports
- Documents
From service request to completed job
Customer
Site
Job
Schedule Engineer
Engineer Mobile App
Site Visit
Checklist / Report
Photos
Customer Signature
Job Completion
Service / Maintenance History
Reporting
Keep every customer and site in one place
- Centralised customer information for every account
- Site information, including location and site-specific detail
- Full history of previous jobs at each site
- Service information kept against the customer and site record
- Engineers can access relevant site information from the mobile app
Schedule engineers and see job progress
Use the Manage Diary module to arrange engineers, manage scheduled work and monitor job status — keeping the office and field team communicating from the same live view.
Put the information your engineers need in their hands
The Nexus Mobile App keeps fire & security engineers connected to jobs, site history and reporting — fully integrated with Nexus CRM.
Assigned jobs & schedules
Real-time access to assigned jobs, schedules and job history.
Full site detail
Site details, location and other relevant information on the go.
Previous visits
History of all previous jobs at the site, visible before arrival.
Works without a connection
Complete reports in the field without internet, sent once connectivity returns.
Structured inspections
Equipment checks completed with simple tick-boxes and remarks.
Capture & upload
Capture and upload site photos instantly from the job.
Instant verification
Customers digitally sign the report, with a feedback rating option.
One-click report
A completion report is generated from the field information captured.
Keep service and maintenance work organised
- Service jobs and maintenance activities logged against each site
- Preventive maintenance call types supported
- Service history retained for every site and system
- Warranty and AMC (Annual Maintenance Contract) information tracked where recorded
- Contract expiry visibility by year and month
Recurring visit scheduling depends on how contract and call data is recorded in your Nexus setup.
Capture the job while your engineer is still on site
The office receives complete field information as the job happens — not days later on paper.
Checklist
Structured inspection checks
Photos
Site photos captured & uploaded
Report
Time, travel & work summary
Customer Signature
Digital sign-off & feedback
Completion
One-click Engineer Report
Know what's happening across your fire & security operation
Clear, real-time insights to track engineer performance, site activity, sales enquiries, and customer growth.
Engineer Performance Report
- Track completed job calls by technician
- Monitor travel time and time spent on site
- Evaluate job resolution rates across teams
Site History Report
- View complete service log for every site
- Review past equipment maintenance & call-outs
- Export site inspection records on demand
Sales Enquiry Report
- Track pending quotations & new leads
- Filter by month, year, and enquiry stage
- Monitor sales conversion rates
Customer Growth & New Sites
- Track new account acquisition rates
- Monitor site expansion and contract counts
- Analyze customer retention and growth trends
Analytical Reporting
- Dynamic year and month filter controls
- Interactive visual data dashboards
- Customisable KPIs for operational management
Customised Reports
- Tailor reporting views to your workflow
- Export report data for office auditing
- Generate operational summary metrics
Stock & Material Reports
- Track material usage across fire & security jobs
- Monitor component inventory levels
- Audit parts assigned to engineer vehicles
Delivery & Parts Tracking
- Track dispatched tools & replacements
- Monitor site deliveries & receipts
- Capture proof of delivery documentation
Warranty & AMC Expiry Report
- Monitor contract expiry by month and year
- Track warranty periods for site systems
- Identify maintenance renewal opportunities
Why pay for enterprise complexity when you need field service results?
Large FSM platforms can offer extensive functionality. Nexus focuses on the practical field-service capabilities growing businesses use every day.
Large Enterprise FSM
- Complex
- Potentially expensive
- More functionality than required
- Enterprise-oriented
Nexus CRM
- Practical
- Cost-effective
- Focused on field service operations
- Flexible
- Designed for growing businesses
- Assisted transition to CRM
- Customising option as per your business need
- Virtual assistance
Why fire & security businesses choose Nexus
Connected office + field
The office and engineers work from the same live job information.
Customer & site visibility
Every customer, site and job history is centralised and accessible.
Engineer scheduling
Arrange and manage engineers from the real-time Manage Diary.
Mobile field work
Engineers work from the Nexus Mobile App, on site and offline.
Digital reporting
Checklists, photos and signatures replace paper job sheets.
Service & maintenance management
Warranty and AMC information is tracked alongside every job.
More than software. Support for your business.
MAS Solutions can support your business beyond the CRM platform.
Nexus CRM also supports
Ready to connect your fire & security service operation?
See how Nexus CRM can help connect your office, engineers, customers and sites.
Fire & security field service software — common questions
Fire and security field service management software helps businesses coordinate customers, sites, engineers, jobs, scheduling, service visits and reporting for fire and security work carried out on-site.
Yes. The Manage Diary module gives the office a real-time calendar to arrange and manage engineers and technicians, with job status visible as jobs move through Accepted, On Route, On Site and Completed.
Yes. Nexus centralises customer and site information, including site details, location and the full history of previous jobs at each site.
Yes. The Nexus Mobile App gives engineers real-time access to assigned jobs, schedules, site details and job history from their device.
Yes. Engineers can complete reports directly from the field without an internet connection, and the app sends them once connectivity returns.
Yes. Engineers can capture and upload site photos instantly from the job within the mobile app.
Yes. Customers can digitally sign the completion report for instant verification, and the app includes a feedback rating for service quality.
Yes. Nexus includes Service & Maintenance management, along with warranty and AMC (Annual Maintenance Contract) expiry tracking where this information is recorded.
Yes. Engineers and office staff can access the full history of previous jobs for any site, along with site-specific details and required material information.
Yes. Nexus provides analytical reports and customisable dashboards, including engineer, site, sales enquiry and customer growth reporting with dynamic year/month filters.