Field Service Management Software for UK Businesses
Run your entire field service operation from one platform
Nexus CRM connects your office, engineers and customers - from enquiry to execution which includes scheduling field work, inventory management, quotation, Purchase orders, service and maintenance, task and time sheet management.
Web + Mobile
Offline Capability
Real-Time Updates
Site Location Mapping
Digital Signatures
UK Business Focus
nexus.crm
Dashboard
Manage Customer
Manage Site
Manage Sales Enquiry
Manage Job Costing
Service & Maintenance
Manage Diary
Manage Supplier
Manage Stock
Reports28Active Jobs
15Completed Calls
45Contracts Expiring — AMC
36Survey Booked
Manage Diary — Friday, June 6
Timeline · Week · Month
Ayush
Nisarg
Rajesh
Shreyas
The Problem
Still managing field jobs across spreadsheets, emails and phone calls?
01
Missed or delayed jobs
Without a shared, real-time view, jobs get lost between the office and the field.
02
Too much paperwork
Paper job sheets, checklists and reports slow teams down and get misplaced.
03
Engineer communication gaps
The office and field team work from different information, with no live status update.
04
Limited job visibility
Managers can't easily see where a job stands — accepted, on route, on site or completed.
05
Stock and supplier confusion
Parts, purchase orders and suppliers are tracked separately from the jobs that need them.
06
Slow reporting
Pulling together sales, engineer or customer reports takes time the office doesn't have.
Nexus brings your office and field team together.
One connected platform, instead of scattered spreadsheets, paperwork and phone calls.
The Nexus Approach
One connected platform for your field service business
Nexus CRM is an intelligent software solution that bridges back-office teams and field engineers, enabling seamless communication, real-time data sharing and efficient job tracking for streamlined field operations.
- Customers
- Sites
- Jobs
- Engineers
- Scheduling
- Service & Maintenance
- Inventory
- Engineer Report
- Compliance
- Job Costing
- Task Management
- Project Costing
The Nexus Workflow
From enquiry to completed job
Every job moves through the same clear, connected sequence — from first enquiry to maintenance follow-up.
01
Enquiry
A sales enquiry is logged and tracked from first contact.
02
Quote / Job
Quotation and job costing are prepared and recorded.
03
Schedule
The job is placed on the real-time Manage Diary calendar.
04
Engineer Assigned
An engineer or technician is assigned and notified.
05
Mobile Job
The job appears in the Nexus Mobile App, with site details and history.
06
Site Work
The engineer carries out the work, with status updated as it progresses.
07
Photos / Checklist / Signature
Site photos, inspection checklists and a customer signature are captured.
08
Completion Report
A one-click Engineer Report is generated with the full job record.
09
Maintenance / Follow-up
Warranty and AMC expiry are tracked for future service.
Office & Field, Together
Connect your office with your field team
Back Office
Back Office Team
- Real-time calendar to arrange and manage field engineers
- Monitor live job status as it changes
- View job progress across the whole team
- Manage customers and site information
- Compliance report, Analytical dashboards, Priority issue management without miss
Field Engineer
Field Engineering Team
- Mobile access to assigned jobs and schedules
- View site information and previous job history
- Access required material information for the job
- Update job status to keep the office informed
- Complete reports, capture photos and collect customer signatures
Manage Diary
Schedule engineers. See job status. Stay in control.
Nexus helps businesses arrange and manage field engineers from a central calendar while keeping job status visible to the office. Scheduled jobs are easy to move between engineers and dates with authorised permission, and every job is sent straight to the engineer's mobile device.
Accepted
On Route
On Site
Completed
See Manage Diary In a DemoManage Diary10:45 AM Fri, 6 Jun
Ayush
Nisarg
Rajesh
Swara
Nexus Mobile
All the work related information in Engineer's pocket
The Nexus Mobile App keeps engineers, technicians and on-site teams connected with the information they need — fully integrated with Nexus CRM.
Offline Work
Works without a connection
Fill out reports directly from the field even without internet, and send them once connectivity returns.
Job Access
Jobs, schedules & history
Real-time access to assigned jobs, schedules and job history.
Site Information
Full site detail
Access site details, location and other relevant information on the go.
Photos
Capture & upload
Capture and upload site photos instantly from the job.
Checklists
Structured inspections
Carry out equipment checks with simple tick-boxes and remarks.
Digital Signatures
Instant verification
Capture customer signatures for job completion and feedback.
Core Capabilities
Everything your field service business runs on
Category 01
Job Management
- Log and track jobs from sales enquiry through to job costing
- Call log actions recorded against every job
- One-click Engineer Report generation on completion
- Job history retained for every site and customer
- Automated alerts on key job updates and tasks
- Customer feedback rating captured at job completion
Category 02
Scheduling & Engineer Management
- Real-time calendar via the Manage Diary module
- Jobs easily moved between engineers, times and dates
- Live status: Accepted, On Route, On Site, Completed
- Engineer performance tracked through task completion
Category 03
Customer & Site Management
- Centralised customer and site records
- Full history of previous jobs per site
- Automated client notifications for appointments and updates
- Track new customers and new sites over time
Category 04
Service & Maintenance
- Warranty and AMC (Annual Maintenance Contract) tracking
- Contract expiry visibility by year and month
- Preventive maintenance call types supported
- Structured inspection checklists for recurring visits
Category 05
Inventory & Supplier Management
- Manage Stock, Manage Supplier and Manage Purchase Order modules
- Track assets, tools and spares in one place
- Goods receipt notes and delivery challan tracking
- Product and reference code reporting
Category 06
Reporting & Business Insights
- Customisable dashboards tailored to your business
- Analytical reports with dynamic year/month filters
- Sales, site, engineer and supplier reports
- Sales performance and system type breakdowns
- Centralised, scalable management across multiple sites, clients and users
Business Outcomes
What Nexus can help your business achieve
Reduce administrative work
Improve communication between office and field teams, cutting duplicated admin.
Improve job visibility
See job progress and status more clearly, from Accepted through to Completed.
Improve engineer accountability
Track job activity and completion information against every engineer.
Reduce paperwork
Use digital reports, photos and signatures in place of paper job sheets.
Improve customer communication
Keep customers informed through supported notifications and job updates.
Make better decisions
Use analytical and customised reporting to guide business decisions.
Value, Not Complexity
Why pay for enterprise complexity when you need field service results?
Large FSM platforms can be powerful, but growing businesses do not always need unnecessary complexity. Nexus focuses on the field service capabilities your team actually needs.
Traditional Large FSM Approach
- Complex
- Potentially expensive
- More functionality than required
- Longer learning curve
- Enterprise-oriented
VS
Nexus CRM
- Practical
- Cost-effective
- Focused on field service operations
- Flexible
- Designed for growing businesses
- Assisted transition to CRM
- Customising option as per your business need
- Virtual assistance
Industries
Built for UK field service businesses
Facilities Management
Coordinate multi-site jobs and recurring maintenance schedules.
Explore Solution →Electrical & Technical
Manage technical jobs from enquiry through to completion report.
Explore Solution →Property Maintenance
Handle ongoing maintenance contracts and site history in one system.
Explore Solution →
Data Security
Keep your business data secure
Nexus CRM ensures data security through SSL encryption, firewall protection, DDoS defence, and secure server backups via Amazon S3 and multiple data centres.
Data is encrypted, monitored, and backed up regularly.
Security measures are provided as part of the platform's infrastructure; specific compliance certifications should be confirmed directly with MAS Solutions.
Reporting & Insight
Turn field service data into business insight
Site Report
- Track complete job history by location
- Monitor active and completed site visits
- Access site notes and customer details
Engineer Report
- Track technician hours and tasks
- Monitor job completion status
- Capture signatures and site photos
Sales Enquiry Report
- Track leads from first contact
- Monitor conversion rates and pipeline
- Record customer feedback and preferences
Supplier Report
- Manage supplier performance metrics
- Track purchase order history
- Monitor delivery times and materials
Goods Receipt Notes Report
- Track received inventory and parts
- Match receipts against purchase orders
- Monitor warehouse stock updates
Product / Reference Code Report
- Track stock levels of specific products
- Filter by product code or category
- Optimize inventory reorder points
Delivery Challan Report
- Track dispatched materials and tools
- Monitor delivery status to site locations
- Capture proof of delivery details
Customer Growth & New Sites
- Track client acquisition rates
- Monitor new site registrations
- Analyze business expansion by region
Sales Performance & System Type
- Analyze revenue by service type
- Track sales performance of teams
- View monthly and annual growth trends
The MAS Difference
More than software. Support for your operations.
MAS Solutions can support your business beyond the software.
Nexus CRMField service platform
+Back Office SupportOperational assistance
+Technical SupportOngoing platform support
+Custom Software DevelopmentTailored to your business
Product Gallery
See Nexus CRM in action
Built for growing field service teams
Verified customer logos, testimonials and case studies will be added here as they become available.
FAQ
Common questions about Nexus CRM
Field service management software helps businesses coordinate jobs, engineers, scheduling, customers and reporting for work carried out on-site, connecting the office with the field team.
Nexus CRM is a field service management platform from MAS Solutions that bridges back-office teams and field engineers, covering jobs, scheduling, customers, sites, service and maintenance, inventory and reporting.
Nexus CRM is designed for growing UK field service businesses, including fire & security, facilities management, HVAC & mechanical, electrical & technical services, construction & trades, and property maintenance companies.
Yes. The Manage Diary module gives the office a real-time calendar to arrange and manage engineers and technicians, with job status visible as jobs move through Accepted, On Route, On Site and Completed.
Yes. The Nexus Mobile App connects engineers, technicians and on-site teams with assigned jobs, schedules, site information and job history, fully integrated with Nexus CRM.
Yes. Engineers can fill out reports directly from the field even without an internet connection, and send them once connectivity is available.
Yes. Nexus centralises customer and site information, including site details, job history and material requirements, accessible to both office and field teams.
Yes. Nexus includes Service & Maintenance management along with warranty and AMC (Annual Maintenance Contract) expiry tracking.
Yes. Nexus includes Manage Stock, Manage Supplier and Manage Purchase Order functionality, along with goods receipt and product/reference code tracking.
Yes. Nexus provides a customisable dashboard and analytical reports with dynamic year and month filters, covering sales, sites, engineers, suppliers and more.
The Manage Diary module gives the office a real-time calendar view, while engineers get seamless mobile access to job schedules and can update job status to keep the office informed of progress.
A Nexus CRM demo walks through how the platform manages your jobs, scheduling, engineers, customers, maintenance, inventory and reporting, tailored to your field service business.
Ready to take control of your field service operations?
See how Nexus CRM can connect your office, engineers, customers and field operations.