Back Office Support Services for UK Businesses
Every business has back-office demands that need to be done properly, but don’t need to be handled in-house. From data entry and job scheduling to document management, invoice chasing, and customer communications - these tasks are essential, but not where your best people should spend most of their time.
Quality You Can Trust
Structured Support That Works Like Your In-House Team
MAS Solutions provides structured, UK-aligned back-office support that integrates seamlessly into your existing workflows. Our remote teams act as an extension of your operation, maintaining your standards and tone of voice - without the cost of additional headcount.
Seamless Workflow Integration
Maintained Standards & Tone
No Recruitment or HR Overheads
Our Expertise
What Our Back Office Support Covers
Administrative Support
- Data entry, database maintenance, and record management
- Document creation, filing, and version control
- Email inbox management and response handling
- General correspondence and client communication support
- Client’s timely Compliance Management
Job and Workflow Management
- Job scheduling and engineer/staff dispatch coordination
- Work order creation, tracking, and completion logging
- SLA monitoring and escalation support
- Progress chasing and follow-up communications
Customer Service Support
- Inbound query handling via email and phone
- Customer account management and update processing
- Complaint logging and first-line resolution
- Appointment booking and confirmation management
Reporting and Analysis
- Regular operational and performance reporting
- Data cleansing and quality assurance
- Monthly summary reports tailored to your KPIs
Industry Expertise
Particularly Suited to These UK Sectors
Field service and facilities management businesses
Scheduling, dispatch, SLA reporting, and end-to-end operational coordination.
Fire safety, security, and maintenance contractors
Compliance paperwork, job completion admin, and regulatory documentation management.
Property maintenance contractors
Engineer coordination, material management, and proactive client communications.
E-commerce businesses
Order management, customer service handling, and returns/logistics administration.
Professional services and consultancies
Project administration, timesheet management, and detailed client performance reporting.
Common Questions
Back Office Support FAQs
What is outsourced back office support?
Outsourced back office support means delegating your internal administrative and operational functions to a structured external team. This includes tasks like data entry, scheduling, customer communications, invoice processing, and reporting - handled by specialists working as an extension of your business.
How much does back office support cost in the UK?
Costs depend on the volume and complexity of tasks required. MAS Solutions offers structured monthly packages starting from a part-time equivalent through to full team support. We will provide a clear, itemised quote after a discovery call - there are no hidden costs.
Will my back office support team understand my industry?
Yes. Before we begin, we conduct a thorough discovery process to understand your sector, processes, and standards. Our team members working on your account are briefed on your business specifically, and we maintain detailed process documentation so support is consistent.
Can I scale back office support up or down as my business changes?
Absolutely. Our packages are built to be flexible. If you grow rapidly, we can scale capacity within days. If you have a quiet period, you can reduce the scope accordingly. We will always advise you on the most cost-efficient configuration for your current needs.
What technology do you use for back office support?
We work within your existing systems wherever possible - whether that is your CRM, email platform, or project management tools. We can also recommend or implement CRM Nexus if you need a stronger foundation for job and client management.
Is my data secure if I outsource back office functions?
Yes. We operate in alignment with UK GDPR standards and maintain strict access controls across all client systems. A data processing agreement is provided to every client, and we can walk you through our security practices before engagement begins.
How is MAS Solutions different from hiring a VA or using a freelancer for back office work?
Unlike a VA or freelancer, MAS Solutions provides a structured, managed service with documented processes, team redundancy (so your service never depends on one person), quality oversight, and a UK account manager. You get reliability and accountability, not just an individual.